In home use test
Get raw consumer feedback to product and service use in home to benchmark features and pain points and inform future product and service improvements.
How the process works
- Identify competitive product set to include in study
- Work with our Research Managers to develop product trial longitudinal study protocol
- Create and deliver product trial kit to participants
- Use mindswarms remote video capture to gather participant observations and reactions along product and their trial usage period
- Sum up participant trials with “loves” and “hates” for each product in the trial
- Synthesize results into a report including benchmark matrix, top 10 features list and thought starters for feature improvements
Methods used
- Competitive trial kits and instructions
- Longitudinal study documenting competitive product trial experiences including:
- Initial setup/use
- Unbiased usage experience
- Assignment led usage experiences
- Product comparisons
- Feature set utility/desirability ranking
- Overall ranking and perceptions
- Participatory design exercises
Timing and cost
- In Home Use Test can take from 7-14 days or more to complete depending on study complexity
- Typical projects involve 15 or more participants
- Fees including screener development, study management, recruiting, hand-selecting the best candidates, QA of videos, respondent incentives, and transcripts @$500/person for US respondents, and $1,000/person for international markets (additional incentives may be required if travel or retail visits are required)
- Fees for optional analysis start at $7,500 for a report on a 15 person study, and $12,500 for a 30 person study
- Fees for optional edited video start at $5,000 for a 90-120 second highlight reel with title cards and music (B roll and motion graphics are extra)
Deliverable
15 participants each answer 10 questions using the video on their smartphone or laptop. That produces 150 x 1 minute video clips and corresponding transcripts (both Google Speech, and a parallel service that includes a human’s eyes to capture important nuances).
All delivered via a cloud-based link that is shareable, and assets that can be downloaded (videos in MP4 format) to be used to bring the insights to life for presentations, and highly engage audiences
